Servicing Sydney’s eastern suburbs & inner west
Phone 0410 006 063

TERMS & CONDITIONS


Group Walking and Daycare On The Run

Cancellation policy:

If you wish to cancel your booking, please contact us immediately by phone on 0410 006 063 or email customerservice@fidoandfido.com.au

The deadline for cancellations is 5pm the day prior to your booking If you dog is unwell, please let us know so we can arrange an alternative booking. Same day cancellations incur a 50% cancellation fee.


Appointment changes:

We are happy to accept changes to the days or times that your dog walks. If you wish to make a change to your dog’s walking appointment please contact us immediately on 0410 006 063 or email customerservice@fidoandfido.com.au

The deadline for changes is 5pm the day prior to your booking. For the safety of the dogs in our care we are unable to accept same-day changes to your dog’s pick-up and drop off time or location.

 

No shows:

If we arrive at your home or office to collect your dog at the appointed time and your dog is not there the full cost of the walk is charged.

 

Cancellation due to weather:

Dogs need their exercise so we walk on hot days, cold days, windy days and wet days. In the case of extreme weather, for the safety of our staff and the dogs in our care we may need to cancel a group walk. We advise of cancellations by SMS to your phone as early as possible on the day of the walk. If we are required to cancel a walk the cost of the walk is deleted from your account

 

Group walking minimums:

Our walking minimum is two walks per week per dog. We offer 15 different time-slots across the week to suit your schedule

 

Daycare at Fido & Fido Salon

Hours:

Daycare hours are 8am to 4pm

Extended time outside of these hours can be arranged by prior appointment. Late pick-ups incur a fee of $10 for every 15 minutes.

 

Cancellation policy:

If you wish to cancel your dog’s daycare booking, please contact us immediately on 0410 006 063 or email to customerservice@fidoandfido.com.au

The deadline for cancellations is 5pm the day prior to your dog’s booking. If your dog is unwell, please let us know so we can arrange an alternative booking. While we are happy to accommodate changes to the time of your booking time as best we can, same day cancellations incur a 50% cancellation fee.

 

Grooming

Cancellation policy:

If you wish to cancel your booking, please contact us immediately by email to customerservice@fidoandfido.com.au or 0410 006 063.

The deadline for cancellations is 5pm the day prior to your booking. If your dog is unwell, please let us know so we can arrange an alternative booking. While we are happy to accommodate changes to the time of your booking time as best we can, same day cancellations incur a 50% cancellation fee

 

Refund policy on Fido & Fido merchandise

If you purchase from us and subsequently notice a noticeable fault in the product we will happily provide a refund. Please present your original receipt. If you purchase from us and subsequently change your mind we will provide an exchange or credit note to be used on Fido & Fido merchandise or services. The item must be returned within seven working days of purchase with presentation of the original receipt. The item must be unworn with tags attached and not have appeared as worn by your dog on social media outside the Fido & Fido salon.