TERMS & CONDITIONS

Group Walking and Daycare On The Run

Cancellation policy:

If you wish to cancel your booking, please contact us immediately by phone on 0410 006 063 or email customerservice@fidoandfido.com.au

The cancellation deadline is 24 hours before your dog’s booking. Same day cancellations incur the full cost of the walk or daycare on the run. Should your dog be unwell, please let us know so we can arrange an alternative walking time

Appointment changes:

We are happy to accept changes to the days or times that your dog walks. If you wish to make a change to your dog’s walking appointment please contact us immediately on 0410 006 063 or email customerservice@fidoandfido.com.au.

The deadline for changes is 4pm the day prior to your booking. For the safety of the dogs in our care we are unable to accept same-day changes to your dog’s pick-up and drop off time or location.

No shows:

If we arrive at your home or office to collect your dog at the appointed time and your dog is not there the full cost of the walk is charged.

Cancellation due to weather:

Dogs need their exercise so we walk on hot days, cold days, windy days and wet days. In the case of extreme weather, for the safety of our staff and the dogs in our care we may need to cancel a group walk. We advise of cancellations by SMS to your phone as early as possible on the day of the walk. If we are required to cancel a walk the cost of the walk is deleted from your account.

Group walking minimums:

Our walking minimum is two walks per week per dog. We offer 20 different time-slots across the week to suit your schedule.

Daycare at Fido & Fido Salon

Hours:

Daycare hours are 8am to 4pm

Extended time outside of these hours can be arranged by prior appointment. Late pick-ups incur a fee of $10 for every 15 minutes.

Cancellation policy:

If you wish to cancel your dog’s daycare booking, please contact us immediately on 0410 006 063 or email to customerservice@fidoandfido.com.au.

The cancellation deadline is 24 hours before your dog’s booking. While we are happy to accommodate changes to your booking as best we can, same day cancellations incur a 50% cancellation fee.

Grooming

Cancellation policy:

If you wish to cancel your booking, please contact us immediately by email to customerservice@fidoandfido.com.au or 0410 006 063.

The cancellation deadline is 24 hours before your dog’s booking. While we are happy to accommodate changes to your booking as best we can, same day cancellations incur a 50% cancellation fee.

Fido & Fido Salon waiver:

Please notify our grooming team of any medical conditions prior to your dog’s appointment. Fido & Fido will not be held responsible for any conditions that are not disclosed prior to grooming. We reserve the right to decline grooming services. This decision may be based on your dog’s age, temperament, condition of coat and general health. Fido & Fido will not be held responsible for any underlying skin conditions caused by or revealed during grooming. Fido & Fido will not be held liable for any injury or illness whilst on Fido & Fido premises and expressly waives any and all claims against Fido & Fido or its employees for any loss, injury or illness to their pet or their property while in their care. Fido & Fido agrees to provide services in a reliable, safe and trustworthy manner.

Refund policy on Fido & Fido merchandise:

If you purchase from us and subsequently notice a noticeable fault in the product we will happily provide a refund. Please present your original receipt. If you purchase from us and subsequently change your mind we will provide an exchange or credit note to be used on Fido & Fido merchandise or services. The item must be returned within seven working days of purchase with presentation of the original receipt. The item must be unworn with tags attached and not have appeared as worn by your dog on social media outside the Fido & Fido salon.